General Terms and Conditions Shoe Cleaning

On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and

Elisabeth Nitschmann & Juergen Nitschmann GbR
Thywissenstr. 62
47805 Krefeld
+49 (0)172 - 20 37 0 37

the contract is concluded.

Subject matter of the contract

By means of this contract, the sale of services from the category / areas of cleaning services of shoes of the supplier is regulated. For details of the appropriate offer, please refer to the product description on the offer page.

Conclusion of contract

The contract shall be concluded exclusively in electronic business transactions via e-mail. In doing so, the customer informs us by e-mail which service we are to provide for him. This non-binding request for the provision of our service constitutes the submission of an offer by the customer, which the provider can accept.

The customer sends us the following data by e-mail:

Type of service requested, billing address, delivery address, which service provider we should use for the return.
The customer can inform us in advance that we should start the service before the end of the withdrawal period and bears the full risk here.

We will then confirm the order and the final amount to be paid in advance, including the applicable VAT, to the customer by e-mail.
After receipt of the payment and expiry of the cancellation period, the cleaning of the ordered shoes will be started. (Can be carried out sooner at the request of the customer).

All prices are final prices and include value added tax (VAT) in accordance with § 19 para. 1 UStG. In addition to the final prices stated, further costs may be incurred depending on the type of shipment. If a right of revocation exists and is exercised, the customer shall bear the costs of the return shipment.

All shipping costs incurred shall be borne by the customer. The customer shall ensure that his goods are properly packaged.

Terms of payment

The customer has exclusively the following options for payment: Advance bank transfer.

The invoice amount is to be transferred in advance to the account stated on the invoice after receipt of the invoice, which contains all details for the transfer and is sent by e-mail.

The customer is obliged to pay or transfer the amount shown on the invoice to the account stated on the invoice within 7 days after receipt of the invoice.

The customer shall be in default even without a reminder if the payment deadline has expired.
Payment is due without deduction from the date of the invoice.

Delivery conditions

The cleaned shoes will be shipped immediately after confirmed receipt of payment.
Unless otherwise stated in the item description, the standard delivery time is 7 - 10 working days.

The customer will be informed immediately of any delays.

Right of withdrawal and customer service

The rules on distance contracts do not apply to buyers who are entrepreneurs. Therefore, these buyers do not have an agreed right of withdrawal on the basis of a distance contract. The supplier does not grant such a right either.


As the cleaning is done by hand, it is of course not possible to guarantee 100% removal of every particle or stain, especially on heavily soiled shoes. Likewise, a complete removal of stubborn stains such as oil, salt residues or paint cannot be guaranteed. Nevertheless, we try to achieve the best possible result.

For orders that cannot be completed due to the type of stain, material or concerns about consequential damage to the shoe, and the shoe must therefore be returned unfinished, we will refund the amount already paid less any shipping costs already incurred.

We do not carry out any repairs on the shoes sent to us, but clean them. Cleaning may have the optical effect of reducing the worn or damaged materials / shoes, but this is expressly not part of the service.

Claims for damages by the customer are excluded, unless otherwise stated in the following. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty by the provider.

Prohibition of assignment and pledge

Claims or rights of the customer against the provider may not be assigned or pledged without the provider's consent, unless the customer has proven a legitimate interest in the assignment or pledge.

Place of jurisdiction

The law of the Federal Republic of Germany shall apply exclusively.
The place of performance and jurisdiction for all claims and legal disputes arising from the service contract is the Krefeld Local Court.
Should individual provisions of these Rules of Procedure be void for any reason, this shall not affect the validity of the remaining provisions.

Status: November 2020